Our shipping and customer service hours are Monday through Friday, 8:00 AM to 4:00 PM (Pacific Standard Time), excluding weekends and major holidays. Orders are shipped within 1–2 business days of being placed. This timeframe does not include the time spent in transit.

*Note: During new product launches, holidays, and similar periods, an additional 2–4 business days of processing time may be required.

Shipping times vary based on several factors, including but not limited to:
The total distance between us and you
Whether the shipment is domestic or international (anywhere else)
The shipping method selected
Estimated shipping times are listed below. Please note that these timeframes are estimates, not guarantees.

Domestic:

DHL eCommerce: 3–8 business days (includes $100 insurance)
UPS First-Class: 7–10 business days
UPS Priority Mail: 5–7 business days
UPS Ground: 2–5 business days (includes $100 insurance)
UPS 2nd Day Air: 2 business days (includes $100 insurance)

International (excluding time spent at customs, border inspection facilities, etc.):

DHL eCommerce International: 7–13 business days (includes $100 insurance)
DHL eCommerce International Priority: 4–12 business days (includes $100 insurance)
UPS Worldwide Expedited: 2–5 business days (includes $100 insurance)
Please direct any inquiries regarding the exact location of your package to the carrier. Our customer service agents have access to the same tracking information that is available to you via the tracking number.

How much is shipping?
Shipping costs vary based on several factors, including:
Domestic vs. international shipping
Total package weight
Selected shipping method
We are not responsible for any fees charged by customs for any reason. All applicable shipping costs will be clearly displayed to you at checkout, along with the service options and estimated shipping times.